Questions, answered

No. One cap is fine. The price per cap drops at 12, 24 and 48 caps.

Forty-five styles, including youth and beanie sections and a true fitted cap for kids' teams, from Richardson, Yupoong, Flexfit, Valucap, Adams, Sportsman, Kati, Zapped Headwear, Pacific Headwear, Cap America, ANYROPE and Gelante: truckers, snapbacks, camo and rope caps, fitted caps, dad hats (including a budget pick), beanies and XL caps for bigger heads, shown on our caps page with a cap guide that explains panels, profiles, bills and backs. Want something else? Choose "Build my own spec" or "Other" in the order builder and we'll source it.

The best files are a PNG with a transparent background, a high-res JPG, a PDF, or a vector file (SVG, AI or EPS). DST and PES embroidery files work too, and a sketch or clear photo is fine to start. Simple, bold designs stitch best, and tiny text under about ¼ inch (0.25 in) tall may not stitch cleanly. We'll always send a digital proof first. The order builder takes up to 3 files, 8 MB total. Bigger files? Email them to minotaurembroidery@gmail.com.

Bold, simple shapes and thick lines, about 5 mm (3/16") or wider. Tiny text and fine detail don't puff well, so we'll tell you if a design is better flat. 3D puff is +$3 per cap. It isn't available on beanies: beanies are embroidered flat on the cuff (or the front of uncuffed styles), front design only.

Yes. Every order gets a free digital proof, and nothing gets stitched until you approve it.

Yes. Choose the stitched sample option and we'll stitch your design on a real cap and send you a photo before the full order. It's covered by the 50% deposit every order requires, which is due before the sample is stitched. Tick "Stitched sample" in the order builder.

A one-time $25 fee to turn your design into a stitch file. It's waived on orders of 24+ caps and on reorders.

Yes. The front is included. Left side, right side, or back: +$5 per cap per spot. Check the spots you want in the order builder and add notes (like a different name on each cap) and a design file for each.

Need it sooner? Rush production is available for an additional 30% of your order subtotal, subject to schedule availability. We'll confirm your rush date with your proof. Check Rush production in the order builder to see it in your total.

Most orders are ready 3–4 weeks after you approve your proof. Need it sooner? Rush production is available for an additional 30% of your order subtotal, subject to schedule availability.

Your stitch file stays on file, so reorders have no digitizing fee. Just tell us it's a reorder.

Send it anyway. If your art is blurry, pixelated or hand-drawn, we can redraw it as clean vector art so it stitches sharp (art cleanup / vectorizing: +$20 per design, one time, not per cap). We'll tell you with your proof if your art needs cleanup, before any charge. You can also check Art cleanup / vectorizing in the order builder.

To avoid the art cleanup fee, send a clear, high-resolution image of exactly what you want embroidered. Blurry or pixelated images, screenshots, and overly detailed AI-generated images (tiny details, gradients, shading, photo-like effects) may need to be simplified for embroidery and may be subject to the $20 art cleanup / vectorizing fee. We'll always let you know with your proof before any fee is added.

Yes. Local pickup in the Lubbock, TX area is free. Choose Local pickup in the order builder and we'll text/email the pickup spot when your order is ready. Not local? We ship anywhere in the US with a live USPS or UPS rate.

Yes. True fitted caps have a closed back and come in exact hat sizes, and we carry the Decky 402 fitted cap in sizes 6 3/4 to 7 5/8. To find your size, wrap a soft tape measure around your head about 1/8 inch above your eyebrows and ears, where a cap sits, and match it to this chart: 21 5/8 in (55 cm) = 6 7/8, 22 in (56 cm) = 7, 22 3/8 in (57 cm) = 7 1/8, 22 3/4 in (58 cm) = 7 1/4, 23 1/8 in (59 cm) = 7 3/8, 23 1/2 in (60 cm) = 7 1/2, 23 7/8 in (61 cm) = 7 5/8. If you are between sizes, choose the larger one. Stretch-fit caps such as the Flexfit 6277 and Richardson R-Flex 585 are different: they use S/M and L/XL sizing with a stretch band, and they use our normal 50% deposit. Fitted caps are sized to an exact hat size (e.g. 7 1/4) for the individual wearer and cannot be resold, so orders that include fitted caps require payment in full before production begins.

Nothing is due when you send your request. A 50% deposit is required to begin every order. Once you approve your free digital proof, we'll send an invoice for the deposit, which secures your spot in the production schedule and covers sourcing your blank caps and materials. Production begins once the deposit is received. Once your deposit is received, you'll get a confirmation email and your order moves into production. The remaining balance (plus shipping, if selected) is due when your order is complete, before it ships or is picked up. Deposits are non-refundable once materials have been ordered. Fitted caps are sized to an exact hat size (e.g. 7 1/4) for the individual wearer and cannot be resold, so orders that include fitted caps require payment in full before production begins. We accept Cash App ($AndrewRaissez). Please wait for your deposit invoice before paying. How payment works

You can cancel for a full refund of your deposit until we purchase the blank caps and materials for your order. After that, the 50% deposit is non-refundable. Because every piece is made to order, we can't accept returns or issue refunds once production starts. If we make a mistake, such as a misspelling or a placement that doesn't match your approved proof, we'll remake it at no cost. Read the full policy

All design changes need to be made before you approve your proof. Your approval confirms the spelling, colors, size and placement, and once production starts we can't make further changes. Take your time reviewing the proof, and ask for as many revisions as you need before you approve it. Read the full policy

Very closely, but not always exactly. Thread colors can look slightly different in person than they do on a phone or computer screen, and that's a normal part of embroidery rather than a defect. If an exact color matters, mention it in your notes and we'll pick the closest thread available.

Embroidery has limits on how small it can go. Very small text and fine details may be simplified so they stitch cleanly and stay readable, and any adjustments we make will be shown on your proof before you approve it.

We can stitch designs you own or have permission to use. By ordering, you confirm that you have the rights to the artwork you send. We may decline designs that use trademarked or copyrighted material without permission, such as sports team, brand or character logos. Read the full policy

We'll let you know as soon as your order is ready. Orders that remain unpaid or unclaimed 30 days after completion are forfeited, and the deposit is not refunded. If you need more time, just reach out before the 30 days are up. Read the full policy

At this time, we are unable to accept customer-supplied caps or garments. Because items can occasionally be damaged during the embroidery process, we only embroider blanks we source ourselves, so every order is covered by our quality guarantee. Choose from our cap styles, or pick “Other” in the order builder and we'll try to source the cap you have in mind.